This paper is in the following e-collection/theme issue:

Reviews on Innovations in Cancer (31) Chatbots and Conversational Agents (543) Machine Learning (1501) Artificial Intelligence (1421) Cancer Self-Management (55) Emotional, Social, Psychological Support for Cancer (199) Innovations and Technology in Cancer Care (431) Ethics, Privacy, and Legal Issues (494)

Published on in Vol 7, No 4 (2021): Oct-Dec

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/27850, first published .
Chatbot for Health Care and Oncology Applications Using Artificial Intelligence and Machine Learning: Systematic Review

Chatbot for Health Care and Oncology Applications Using Artificial Intelligence and Machine Learning: Systematic Review

Chatbot for Health Care and Oncology Applications Using Artificial Intelligence and Machine Learning: Systematic Review

Authors of this article:

Lu Xu1, 2 Author Orcid Image ;   Leslie Sanders3 Author Orcid Image ;   Kay Li4 Author Orcid Image ;   James C L Chow5, 6 Author Orcid Image
Article Authors Cited by (223) Tweetations (13) Metrics

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  116. Matharaarachchi A, Mendis W, Randunu K, De Silva D, Gamage G, Moraliyage H, Mills N, Jennings A. Optimizing Generative AI Chatbots for Net-Zero Emissions Energy Internet-of-Things Infrastructure. Energies 2024;17(8):1935 View
  117. Zhou J, Liang Z, Fang Y, Zhou Z. Exploring Public Response to ChatGPT With Sentiment Analysis and Knowledge Mapping. IEEE Access 2024;12:50504 View
  118. Gül Ş, Erdemir İ, Hanci V, Aydoğmuş E, Erkoç Y. How artificial intelligence can provide information about subdural hematoma: Assessment of readability, reliability, and quality of ChatGPT, BARD, and perplexity responses. Medicine 2024;103(18):e38009 View
  119. Olver I. Ethics of artificial intelligence in supportive care in cancer. Medical Journal of Australia 2024;220(10):499 View
  120. Lenton‐Brym A, Collins A, Lane J, Busso C, Ouyang J, Fitzpatrick S, Kuo J, Monson C. Using machine learning to increase access to and engagement with trauma‐focused interventions for posttraumatic stress disorder. British Journal of Clinical Psychology 2024 View
  121. Grassini E, Buzzi M, Leporini B, Vozna A. A systematic review of chatbots in inclusive healthcare: insights from the last 5 years. Universal Access in the Information Society 2024 View
  122. Yuan Y, Li H, Sawaengdist A. The impact of ChatGPT on learners in English academic writing: opportunities and challenges in education. Language Learning in Higher Education 2024;14(1):41 View
  123. Piazza D, Martorana F, Curaba A, Sambataro D, Valerio M, Firenze A, Pecorino B, Scollo P, Chiantera V, Scibilia G, Vigneri P, Gebbia V, Scandurra G. The Consistency and Quality of ChatGPT Responses Compared to Clinical Guidelines for Ovarian Cancer: A Delphi Approach. Current Oncology 2024;31(5):2796 View
  124. Sezgin E, Kocaballi A, Dolce M, Skeens M, Militello L, Huang Y, Stevens J, Kemper A. Chatbot for Social Need Screening and Resource Sharing With Vulnerable Families: Iterative Design and Evaluation Study. JMIR Human Factors 2024;11:e57114 View
  125. Washington C, Abouyared M, Karanth S, Braithwaite D, Birkeland A, Silverman D, Chen S. The Use of Chatbots in Head and Neck Mucosal Malignancy Treatment Recommendations. Otolaryngology–Head and Neck Surgery 2024;171(4):1062 View
  126. Amin Kuhail M, Bahja M, Al-Shamaileh O, Thomas J, Alkazemi A, Negreiros J. Assessing the Impact of Chatbot-Human Personality Congruence on User Behavior: A Chatbot-Based Advising System Case. IEEE Access 2024;12:71761 View
  127. Afroze L, Rahman M. Utilization of artificial intelligence to mitigate health inequalities in gynecological cancer care. International Journal of Gynecologic Cancer 2024;34(10):1657 View
  128. Lukkahatai N, Han G. Perspectives on Artificial Intelligence in Nursing in Asia. Asian/Pacific Island Nursing Journal 2024;8:e55321 View
  129. Pawuś D, Porażko T, Paszkiel S. Automation and Decision Support in the Area of Nephrology Using Numerical Algorithms, Artificial Intelligence, and Expert Approach: Review of the Current State of Knowledge. IEEE Access 2024;12:86043 View
  130. Liou J, Vo T. Exploring the Relationships among Factors Influencing Healthcare Chatbot Adoption. Sustainability 2024;16(12):5050 View
  131. Didier A, Moss G, Sutton J. Applications of Artificial Intelligence for Cancer Patient Education. Journal of Cancer Education 2024 View
  132. Guillari A, Sansone V, Giordano V, Catone M, Rea T. Assessing digital health knowledge, attitudes and practices among nurses in Naples: a survey study protocol. BMJ Open 2024;14(6):e081721 View
  133. Alqaidi S, Albugami S, Alzahrani W, Badri S, Wali A. Network-integrated medical chatbot for enhanced healthcare services. Telematics and Informatics Reports 2024;15:100153 View
  134. Ping Y. Experience in psychological counseling supported by artificial intelligence technology. Technology and Health Care 2024;32(6):3871 View
  135. Sheerah H, AlSalamah S, Alsalamah S, Lu C, Arafa A, Zaatari E, Alhomod A, Pujari S, Labrique A. The Rise of Virtual Health Care: Transforming the Health Care Landscape in the Kingdom of Saudi Arabia: A Review Article. Telemedicine and e-Health 2024;30(10):2545 View
  136. Rothlisberger P. AI-Powered Patient-Centered Care: A Call to Action for Innovation. Journal of Healthcare Management 2024;69(4):255 View
  137. Luo X, Zhang A, Li Y, Zhang Z, Ying F, Lin R, Yang Q, Wang J, Huang G. Emergence of Artificial Intelligence Art Therapies (AIATs) in Mental Health Care: A Systematic Review. International Journal of Mental Health Nursing 2024;33(6):1743 View
  138. Sabri H, Saleh M, Hazrati P, Merchant K, Misch J, Kumar P, Wang H, Barootchi S. Performance of three artificial intelligence (AI)‐based large language models in standardized testing; implications for AI‐assisted dental education. Journal of Periodontal Research 2024 View
  139. Abumalloh R, Nilashi M, Ooi K, Tan G, Chan H. Impact of generative artificial intelligence models on the performance of citizen data scientists in retail firms. Computers in Industry 2024;161:104128 View
  140. Molena K, Macedo A, Ijaz A, Carvalho F, Gallo M, Wanderley Garcia de Paula e Silva F, de Rossi A, Mezzomo L, Mugayar L, Queiroz A. Assessing the Accuracy, Completeness, and Reliability of Artificial Intelligence-Generated Responses in Dentistry: A Pilot Study Evaluating the ChatGPT Model. Cureus 2024 View
  141. Ourang S, Sohrabniya F, Mohammad‐Rahimi H, Dianat O, Aminoshariae A, Nagendrababu V, Dummer P, Duncan H, Nosrat A. Artificial intelligence in endodontics: Fundamental principles, workflow, and tasks. International Endodontic Journal 2024;57(11):1546 View
  142. Viswanathan V, Jain V, Vaish A, Jeyaraman M, Iyengar K, Vaishya R. Chatbots and Their Applications in Medical Fields: Current Status and Future Trends: A Scoping Review. Apollo Medicine 2024;21(4):386 View
  143. Panda S, Bhatt A, Satapathy A. ChatGPT and Its Role in Academic Libraries: A Discussion. New Review of Academic Librarianship 2024;30(4):422 View
  144. Alkhamees A. Evaluation of Artificial Intelligence as a Search Tool for Patients: Can ChatGPT-4 Provide Accurate Evidence-Based Orthodontic-Related Information?. Cureus 2024 View
  145. Kuhail M, Alturki N, Thomas J, Alkhalifa A, Alshardan A. Human-Human vs Human-AI Therapy: An Empirical Study. International Journal of Human–Computer Interaction 2024:1 View
  146. Hancı V, Ergün B, Gül Ş, Uzun Ö, Erdemir İ, Hancı F. Assessment of readability, reliability, and quality of ChatGPT®, BARD®, Gemini®, Copilot®, Perplexity® responses on palliative care. Medicine 2024;103(33):e39305 View
  147. Goumas G, Dardavesis T, Syrigos K, Syrigos N, Simou E. Chatbots in Cancer Applications, Advantages and Disadvantages: All that Glitters Is Not Gold. Journal of Personalized Medicine 2024;14(8):877 View
  148. Hindelang M, Sitaru S, Zink A. Transforming Health Care Through Chatbots for Medical History-Taking and Future Directions: Comprehensive Systematic Review. JMIR Medical Informatics 2024;12:e56628 View
  149. Hamad Z, Jamil N, Belkacem A. ChatGPT’s Impact on Education and Healthcare: Insights, Challenges, and Ethical Consideration. IEEE Access 2024;12:114858 View
  150. Kuligowska K, Stanusch M. Commercial chatbot monitoring: Approaches focused on automated conversation analysis. Humanities & Social Sciences Reviews 2024;12(2):54 View
  151. Durna Y, Teki̇n M, Duymaz Y, Teki̇n A, Bahşi İ. Content Analysis of the Top 25 Most Cited Articles of the Journal of Craniofacial Surgery With ChatGPT-4o. Journal of Craniofacial Surgery 2024 View
  152. Tagliaferri L, Fionda B, Casà C, Cornacchione P, Scalise S, Chiesa S, Marconi E, Dinapoli L, Di Capua B, Chieffo D, Marazzi F, Frascino V, Colloca G, Valentini V, Miccichè F, Gambacorta M. Allies not enemies—creating a more empathetic and uplifting patient experience through technology and art. Strahlentherapie und Onkologie 2024 View
  153. Su Z, Tang G, Huang R, Qiao Y, Zhang Z, Dai X. Based on Medicine, The Now and Future of Large Language Models. Cellular and Molecular Bioengineering 2024;17(4):263 View
  154. Hoose S, Králiková K. Artificial Intelligence in Mental Health Care: Management Implications, Ethical Challenges, and Policy Considerations. Administrative Sciences 2024;14(9):227 View
  155. Cao B, Li Z, Crystal Jiang L. When chatbots make errors: Cognitive and affective pathways to understanding forgiveness of chatbot errors. Telematics and Informatics 2024;94:102189 View
  156. Chow J, Li K. Ethical Considerations in Human-Centered AI: Advancing Oncology Chatbots Through Large Language Models. JMIR Bioinformatics and Biotechnology 2024;5:e64406 View
  157. Liu Y, Lyu Z. Changes in Public Perception of ChatGPT: A Text Mining Perspective Based on Social Media. International Journal of Human–Computer Interaction 2024:1 View
  158. Kumari K, Pahuja S, Kumar S. A Comprehensive Examination of ChatGPT's Contribution to the Healthcare Sector and Hepatology. Digestive Diseases and Sciences 2024;69(11):4027 View
  159. Ma Y, Achiche S, Tu G, Vicente S, Lessard D, Engler K, Lemire B, Laymouna M, de Pokomandy A, Cox J, Lebouché B. The first AI‐based Chatbot to promote HIV self‐management: A mixed methods usability study. HIV Medicine 2024 View
  160. Karami A, Qiao Z, Zhang X, Kharrazi H, Bozorgi P, Bozorgi A. Health Use Cases of AI Chatbots: Identification and Analysis of ChatGPT Prompts in Social Media Discourses. Big Data and Cognitive Computing 2024;8(10):130 View
  161. Pervez F, Shoukat M, Suresh V, Farooq M, Sandhu M, Qayyum A, Usama M, Girardi A, Latif S, Qadir J. Medicine's New Rhythm: Harnessing Acoustic Sensing via the Internet of Audio Things for Healthcare. IEEE Open Journal of the Computer Society 2024;5:491 View
  162. Singh P, Vijay P, Anjum R, Pardhe N, Jahan A, Khanam W. Exploring the role of artificial intelligence in oral cancer diagnosis: Review. Journal of Oral Medicine, Oral Surgery, Oral Pathology and Oral Radiology 2024;10(3):154 View
  163. Rainey J, Treu E, Campbell K, Blackburn B, Pelt C, Archibeck M, Gililland J, Anderson L. Conversational Engagement Using a Short Message Service Chatbot After Total Joint Arthroplasty. Arthroplasty Today 2024;30:101484 View
  164. Espinoza Vidaurre S, Velásquez Rodríguez N, Gambetta Quelopana R, Martinez Valdivia A, Leo Rossi E, Nolasco-Mamani M. Perceptions of Artificial Intelligence and Its Impact on Academic Integrity Among University Students in Peru and Chile: An Approach to Sustainable Education. Sustainability 2024;16(20):9005 View
  165. Cho H, Jun T, Kim Y, Kang H, Ahn I, Gwon H, Kim Y, Seo J, Choi H, Kim M, Han J, Kee G, Park S, Ko S. Task-Specific Transformer-Based Language Models in Health Care: Scoping Review. JMIR Medical Informatics 2024;12:e49724 View
  166. Okwor I, Hitch G, Hakkim S, Akbar S, Sookhoo D, Kainesie J. Digital Technologies Impact on Healthcare Delivery: A Systematic Review of Artificial Intelligence (AI) and Machine-Learning (ML) Adoption, Challenges, and Opportunities. AI 2024;5(4):1918 View
  167. Chiu Y, Lee Y, Lin H, Cheng L. Exploring the Role of Mobile Apps for Insomnia in Depression: Systematic Review. Journal of Medical Internet Research 2024;26:e51110 View
  168. Nehme M, Schneider F, Amruthalingam E, Schnarrenberger E, Trëmeaud R, Guessous I. Chatbots in medicine: certification process and applied use case. Swiss Medical Weekly 2024;154(10):3954 View
  169. Villain P, Downham L, Le Bonniec A, Bauquier C, Mandrik O, Nadarzynski T, Donelle L, Murillo R, Tolma E, Johnson S, Soler-Michel P, Smith R. Impact of Online Interactive Decision Tools on Women’s Decision–Making Regarding Breast Cancer Screening: a Systematic Review and Meta-Analysis (Preprint). Journal of Medical Internet Research 2024 View
  170. Agarwal S. Developing An Artificial Intelligence Based Chatbot For And Early And Effective Prediction Of Various Diseases. International Journal of Research in Medical Sciences and Technology 2024;17(1):76 View
  171. Luo Y, Miao Y, Zhao Y, Li J, Wu Y. Exploring the Current Applications and Effectiveness of ChatGPT in Nursing: An Integrative Review. Journal of Advanced Nursing 2024 View
  172. Sato A, Haneda E, Hiroshima Y, Narimatsu H. Preliminary Screening for Hereditary Breast and Ovarian Cancer Using an AI Chatbot as a Genetic Counselor: Clinical Study. Journal of Medical Internet Research 2024;26:e48914 View
  173. Sadek M, Calvo R, Mougenot C. The Value-Sensitive Conversational Agent Co-Design Framework. International Journal of Human–Computer Interaction 2024:1 View
  174. Ripp J, Pietrzak R, de Guillebon E, Peccoralo L. Association of clerical burden and EHR frustration with burnout and career intentions among physician faculty in an urban academic health system. International Journal of Medical Informatics 2025;195:105740 View
  175. Khan M, Haider Z, Hussain J, Malik F, Talib I, Abdullah S. Comprehensive Analysis of Cardiovascular Diseases: Symptoms, Diagnosis, and AI Innovations. Bioengineering 2024;11(12):1239 View
  176. Ali S, Rahman F, Kuwar A, Khanna T, Nayak A, Sharma P, Dasraj S, Auer S, Rouf R, Patel T, Dhar B. Rapid, Tailored Dietary and Health Education Through A Social Media Chatbot Microintervention: Development and Usability Study With Practical Recommendations. JMIR Formative Research 2024;8:e52032 View
  177. Naseri A, Antikchi M, Barahman M, Shirinzadeh-Dastgiri A, HaghighiKian S, Vakili-Ojarood M, Rahmani A, Shahbazi A, Shiri A, Masoudi A, Aghasipour M, Aghili K, Neamatzadeh H. AI Chatbots in Oncology: A Comparative Study of Sider Fusion AI and Perplexity AI for Gastric Cancer Patients. Indian Journal of Surgical Oncology 2024 View
  178. Ramiah D, Mmereki D. Synthesizing Efficiency Tools in Radiotherapy to Increase Patient Flow: A Comprehensive Literature Review. Clinical Medicine Insights: Oncology 2024;18 View
  179. Shuhaiber A, Kuhail M, Salman S. tChatGPT in Higher Education - A Student's Perspective. Computers in Human Behavior Reports 2024:100565 View
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Books/Policy Documents

  1. Chow J. Artificial Intelligence in Medicine. View
  2. Damane B, Mkhize-Kwitshana Z, Kgokolo M, Luvhengo T, Dlamini Z. Artificial Intelligence and Precision Oncology. View
  3. Ferreira R, Gregório P, Coelho L, Reis S. Exploring the Convergence of Computer and Medical Science Through Cloud Healthcare. View
  4. Hammad R, Bhaja M, Patel J. Trends, Applications, and Challenges of Chatbot Technology. View
  5. Solanki R, Rajawat A, Gadekar A, Patil M. Handbook of Research on Instructional Technologies in Health Education and Allied Disciplines. View
  6. El rhatassi F, El Ghali B, Daoudi N. Proceedings of the 6th International Conference on Big Data and Internet of Things. View
  7. Tiwari A, Chugh A, Sharma A. Innovations in Artificial Intelligence and Human-Computer Interaction in the Digital Era. View
  8. Saeed R, Saeed M, Ahmed Z, Hashim A. Applications of Machine Learning in UAV Networks. View
  9. Potluri R, Vajjhala N. Data Envelopment Analysis (DEA) Methods for Maximizing Efficiency. View
  10. Jaboob A, Durrah O, Chakir A. Engineering Applications of Artificial Intelligence. View
  11. Agarwal N, Nupur , Paul P, Mishra S. Multi-Omics Analysis of the Human Microbiome. View
  12. Nardi M. Bioethics of Cognitive Ergonomics and Digital Transition. View
  13. Seethalakshmi P, Dhawaleswara Rao C, Swaroopa K. Machine Intelligence, Tools, and Applications. View
  14. Ghosh J. Nutrition Controversies and Advances in Autoimmune Disease. View
  15. Bappy A, Mahmud T, Kaiser M, Shahadat Hossain M, Andersson K. Applied Intelligence and Informatics. View
  16. Gour S, Randa R. Deep Learning and Visual Artificial Intelligence. View
  17. Soms N, Azariya S. D, Saravanan A. A. Data Science in the Medical Field. View
  18. Chakraborty T, Sharada V, Sai S. Managing Customer-Centric Strategies in the Digital Landscape. View
  19. Chen Z, Zhao X, Hua M, Xu J. HCI International 2024 – Late Breaking Papers. View