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Virtual Visits for Acute, Nonurgent Care: A Claims Analysis of Episode-Level Utilization

Virtual Visits for Acute, Nonurgent Care: A Claims Analysis of Episode-Level Utilization

Patient satisfaction has been high, with a net promoter score of 65%, based on an exit survey of patients who used the service administered as part of the health plan’s virtual care program (personal communication, W Adamson).

Aliza S Gordon, Wallace C Adamson, Andrea R DeVries

J Med Internet Res 2017;19(2):e35