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Effects of Practicing With and Obtaining Crowdsourced Feedback From the Video-Based Communication Assessment App on Resident Physicians’ Adverse Event Communication Skills: Pre-post Trial

Effects of Practicing With and Obtaining Crowdsourced Feedback From the Video-Based Communication Assessment App on Resident Physicians’ Adverse Event Communication Skills: Pre-post Trial

Users could replay their own responses and listen to a highly rated response from a peer (Figure 2). A screenshot from the Video-based Communication Assessment app displaying feedback for a single vignette within a case and the user controls for replaying the vignette video, replaying the user's response, replaying a highly rated response, and expanding the field containing advice regarding what laypeople wish the physician would say.

Andrew A White, Ann M King, Angelo E D’Addario, Karen Berg Brigham, Suzanne Dintzis, Emily E Fay, Thomas H Gallagher, Kathleen M Mazor

JMIR Med Educ 2022;8(4):e40758

Video-Based Communication Assessment of Physician Error Disclosure Skills by Crowdsourced Laypeople and Patient Advocates Who Experienced Medical Harm: Reliability Assessment With Generalizability Theory

Video-Based Communication Assessment of Physician Error Disclosure Skills by Crowdsourced Laypeople and Patient Advocates Who Experienced Medical Harm: Reliability Assessment With Generalizability Theory

Each case consisted of 3 or 4 vignettes depicting sequential stages in a conversation (for example, initially sharing information about a mistake, responding to a patient’s emotional reaction). We recruited resident physicians at an academic center to use the Video-Based Communication Assessment app. Physicians’ disclosure skills were rated by crowdsourced laypeople recruited on MTurk (Mechanical Turk; Amazon) and by a panel of patient advocates.

Andrew A White, Ann M King, Angelo E D’Addario, Karen Berg Brigham, Suzanne Dintzis, Emily E Fay, Thomas H Gallagher, Kathleen M Mazor

JMIR Med Educ 2022;8(2):e30988